Rottweiler Performance ships to most addresses around the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. (You will be notified if this is the case but it is very rare that we cannot ship an item)
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
You will receive your order anywhere from 5-10 business days from the date that it is shipped out, not the date the order is placed.
Business days do not include weekends or holidays. Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday or next working day.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Rottweiler Performance is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays or other occurrences and the shipping fee is non-refundable. In cases such as these, please directly contact the courier with any inquiries about the status of your package
International Shipping and Customs
It is the buyer's responsibility to know and understand the customs laws regarding the country of delivery. Rottweiler Performance does not charge tax on International orders. Any customs fees that are charged by country of delivery are the responsibility of the buyer. Rottweiler Performance generally uses USPS for international shipments as they seem to get through customs quicker than other carriers. Please know that tracking packages after they have entered customs can sometimes but rarely be difficult. Please note that Rottweiler Performance has no control on the timing shipments may spend in Customs Inspection.
If you refuse your package or the package is returned to sender, you are responsible for the original shipping charges as well as any custom fees or taxes that are incurred. If the package is undeliverable and returned to Rottweiler Performance, the shipping and return shipping total charges will be deducted from your merchandise payment amount refunded. In the instance that the price to return the merchandise exceeds the total amount of the merchandise including shipping costs, the package will be abandoned and you will not be refunded.
Usually within 24-48 hours you should receive an email regarding your purchase with a tracking number. If you don't see an email, please check your SPAM folders before you contact us. Many times because it is a business sending the email they are tagged as 'SPAM' and filed accordingly by your email server. For any shipping time frames, cost, and tracking numbers, please send an email to : email@example.com
You may return most new, unopened items within 30 days of delivery for a refund less shipping costs. A 10% restocking fee may apply if items were specially assembled for your order.
Any custom, programmed or specially altered items are not returnable.
Item must have all tags, including original packaging materials.
Rottweiler Performance can only accept returns from purchases made on Rottweiler Performance.com. If a product was purchased at another retailer, it must be returned where it was purchased.
We cannot accept returns made after 30 days.
We cannot accept returns for used, dirty or damaged goods and products returned under these conditions will not be processed. We reserve the right to deny returns if the item(s) does not meet our policy requirements.
If the return is a result of our error (you received an incorrect or defective item, etc.) we will also pay the return shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Unfortunately, we currently do not offer returns for international orders.
Refunds & Processing
Your returned item will be thoroughly reviewed and if approved, will be processed within 7 business days after the item is received at our warehouse. Credit will be posted 1-5 days after the date of processing to your original form of payment. You will be notified via email. Unfortunately, we cannot refund duties, taxes or shipping charges.
Failed Deliveries & Returned Packages
USPS will attempt to deliver a package up to 2-3 times, after a failed third attempt, the package will be re-routed back to our warehouse and a refund will be issued to the original form of payment less shipping costs and the item will be returned to stock. If you would still like this item, you will need to reorder the item again. In the event that USPS is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Rottweiler Performance is not responsible for payment of return shipping costs levied by the courier. Similarly, Rottweiler Performance is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery and is non-refundable. Please remember that we can only ship to the address that you have input into the system upon checkout.
Understanding your Order Status
Awaiting Fulfillment — Rottweiler Performance has received the order and is in preparation for shipment.
Awaiting Shipment — The order its being pulled and packaged (usually this can take up to 1 1/2 days), and the shipping label will be printed when your order is ready to be picked up by the courier. If there is a backordered item in your order, the status will change to Partially Shipped and you can access your account in our store to see more details.
Partially Shipped — Only some items in the order have been shipped; I.E. Pre ordered items or backorders and the customer has opted for a ‘partial shipment’. When a customer receives a partially shipped status he/she will get an email from our staff informing about the unshipped items.
Shipped — The order has been shipped and the customer should have received an email with tracking information from USPS/STAMPS, however a customer can always look up their tracking number by logging into their account at www.rottweilerperformance.com
We encourage our customers to check their Junk mail /Spam folder and look for the tracking information email if they feel they have not received it yet.
Refunded — The customer has requested a refund.
Priority Mail Shipping times