Rottweiler Performance ships to most addresses around the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. (You will be notified if this is the case but it is very rare that we cannot ship an item)
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
You will receive your order anywhere from 5-10 business days from the date that it is shipped out, not the date the order is placed.
Business days do not include weekends or holidays. Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday or next working day.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Rottweiler Performance is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays or other occurrences and the shipping fee is non-refundable. In cases such as these, please directly contact the courier with any inquiries about the status of your package.
Free Shipping Promotion from Rottweiler Performance Terms and Conditions
• Most orders $75.00 and over qualify for free standard shipping to the contiguous 48 US states
• Most orders $75.00 and over shipping to an APO address qualify for free shipping
• Any orders given free freight will typically be shipped via (UPS or USPS)
• Orders are shipped from our location in Costa Mesa, CA.
• Shipping changes including intercepts and address changes may be subjected to a $15 Service fee.
• Qualifying orders must select free ground shipping at checkout in order to receive promotion
• For orders outside the United States, please see our International Shipping and Customs section of our Shipping Page.
We understand that when you make an order, you want your gear as quickly as possible and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast.Additionally, we work closely with our vendors in order to have the product shipped directly to you from their warehouse if that means you will get the product faster.
We work hard to make sure items we sell are available for quick fulfillment and shipment, naturally not all items will always be in stock at all times! In some cases we will split the order and ship each package out to you individually and in other cases we may need to consolidate the items in one location to ship out as one package. We utilize our best judgment in an attempt to get the products to you as quickly as possible.
A shipping confirmation email including carrier specific tracking information will typically be sent within 24 hours of an item shipping. For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning.
Most orders will be shipped with either UPS or USPS, whichever provides the quickest transit time to you.
EXCEPTIONS TO FREE SHIPPING: Free Shipping is awesome, and applies to roughly 99% of our products, but due to some items being large, bulky, excessively heavy or carrying low margins we must charge for shipping or we simply cannot carry the item. There is a silver lining though, we're meeting you halfway because we want you as a customer and want to treat you well. Instead of hitting you with an excessive shipping bill we sometimes charge a reasonable flat fee. This applies to items such as Large Crash Bars, Skid Plates and large pieces of bodywork. To verify if a product fits into this category refer to the item itself where you will find a identification disclaimer listed below the description(s).
International Shipping and Customs
It is the buyer's responsibility to know and understand the customs laws regarding the country of delivery. Rottweiler Performance does not charge tax on International orders. Any customs fees that are charged by country of delivery are the responsibility of the buyer. Rottweiler Performance generally uses USPS for international shipments as they seem to get through customs quicker than other carriers.
Rottweiler Performance has no control over the time the shipment spends in transit via USPS. Absolutely no refunds on international shipping costs. Please know that tracking packages after they have entered customs can sometimes but rarely be difficult. Please note that Rottweiler Performance has no control on the timing shipments may spend in Customs Inspection.
If you refuse your package or the package is returned to sender, you are responsible for the original shipping charges as well as any custom fees or taxes that are incurred. If the package is undeliverable and returned to Rottweiler Performance, the shipping and return shipping total charges will be deducted from your merchandise payment amount refunded. In the instance that the price to return the merchandise exceeds the total amount of the merchandise including shipping costs, the package will be abandoned and you will not be refunded.
Usually within 24-48 hours you should receive an email regarding your purchase with a tracking number. If you don't see an email, please check your SPAM folders before you contact us. Many times because it is a business sending the email they are tagged as 'SPAM' and filed accordingly by your email server. For any shipping time frames, cost, and tracking numbers, please send an email to : email@example.com
You may return most new, unopened items within 30 days of delivery for a refund less shipping costs. A 15% restocking fee may apply if items were specially assembled for your order.
Any electronic item which has been removed from the packaging or manufacturer seal is broken is non-returnable. Trust us, we don't like these policies either, but we hope that you can understand that we do not have the resources to examine all electrical items for functionality once the package has been opened.
Any custom, programmed or specially altered items are not returnable.
Item must have all tags, including original packaging materials.
Rottweiler Performance can only accept returns from purchases made on Rottweiler Performance.com. If a product was purchased at another retailer, it must be returned where it was purchased.
We cannot accept returns made after 30 days.
We cannot accept returns for used, dirty or damaged goods and products returned under these conditions will not be processed. We reserve the right to deny returns if the item(s) does not meet our policy requirements.
If the return is a result of our error (you received an incorrect or defective item, etc.) we will also pay the return shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Please contact us to obtain the return form.
Unfortunately, we currently do not offer returns for international orders.
Refunds & Processing
Your returned item will be thoroughly reviewed and if approved, will be processed within 7 business days after the item is received at our warehouse. Credit will be posted 1-5 days after the date of processing to your original form of payment. You will be notified via email. Unfortunately, we cannot refund duties, taxes or shipping charges.
Failed Deliveries & Returned Packages
USPS will attempt to deliver a package up to 2-3 times, after a failed third attempt, the package will be re-routed back to our warehouse and a refund will be issued to the original form of payment less shipping costs and the item will be returned to stock. If you would still like this item, you will need to reorder the item again. In the event that USPS is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Rottweiler Performance is not responsible for payment of return shipping costs levied by the courier. Similarly, Rottweiler Performance is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery and is non-refundable. Please remember that we can only ship to the address that you have input into the system upon checkout.
Understanding your Order Status
Awaiting Fulfillment — Rottweiler Performance has received the order and is in preparation for shipment.
Order being picked & shipped — The order its being pulled and packaged (usually this can take up to 1 1/2 days), and the shipping label will be printed when your order has been finished packing. If your order is placed on a Thursday or Friday there is a possibility that we might ship it by the next Monday.
Partially Shipped — Only some items in the order have been shipped and we have split the shipment, you should have received an email with detail on what items shipped and what items were not shipped. This usually happens because a back order item and we will notify you on the ETA shortly after we split your order.
Back Order — An item in this order is Back Ordered and the customer will receive an additional email from the shipping department with an ETA on the day of the purchase anywhere from 4:00 - 5:00 pm Pacific Time.
Shipped — The order has been shipped and the customer should have received an email with tracking information, however a customer can always look up their tracking number by logging into their account at www.rottweilerperformance.com
We encourage our customers to check their Junk mail /Spam folder and look for the tracking information email if they feel they have not received it yet.
Refunded — The customer has requested a refund.
Pending — Waiting on response from customer.
USPS International Transit Timeline:
• Priority Mail Express International: 3-5 Business days. (Does not include Outbound and Inbound Customs Processing timeline)
• Priority Mail International: 6-10 Business Days. (Does not include Outbound and Inbound Customs Processing timeline)